Virtusa Off-Campus 2026: GCP Tech Support Agent
Job Description
Drive Digital Transformation in the Cloud.
As a GCP Tech Support Agent, you will serve as the first line of defense for technical issues. You will leverage AI-assisted tools and standardized runbooks to monitor, troubleshoot, and resolve infrastructure and collaboration issues, ensuring high system uptime for global enterprise clients.
✨ Drive Highlights & Quick Details
| Detail | Information |
| Role Name | Software Engineer – GCP Tech Support Agent |
| Location | Bangalore, Karnataka |
| Industry | Cloud Computing / Digital Engineering |
| Qualification | B.E. / B.Tech / B.Sc (CS/IT) or equivalent |
| Eligible Batch | 2024 / 2025 / 2026 |
| Experience | Freshers (0–2 Years) |
| Mandatory Cert | Google Cloud Digital Leader (Required) |
| Preferred Cert | Associate Cloud Engineer (ACE) |
| CTC | ₹4 – 7 LPA (Estimated) |
💡 What You Will Actually Do
- Ticket Management: Monitor and categorize incoming support requests via Jira/ServiceNow based on severity.
- Platform Support: Perform routine GCP tasks, including VM restarts, Cloud Storage permission management, and Cloud SQL connectivity checks.
- Workspace Administration: Manage Google Workspace issues like password resets, 2-Step Verification (2SV) recovery, and Shared Drive access.
- Health Monitoring: Use Google Cloud Operations Suite (Stackdriver) to watch for CPU spikes, disk space issues, and service outages.
- AI Integration: Utilize Generative AI tools (e.g., Gemini) to analyze logs, interpret error codes, and speed up troubleshooting.
📝 Selection Process
- Application: Submit your profile via the official portal.
- Assessment: Includes an initial assessment (MCQ + Coding/Pseudo-code) and potentially a “SpeechX” communication evaluation.
- Technical Interview: Focuses on your understanding of cloud fundamentals (IAM, Compute Engine, VPC networking), SQL basics, and your ability to troubleshoot infrastructure problems.
- HR Round: Evaluates cultural fit, communication skills, and readiness for a customer-facing support environment.
➡️ How to Apply
- Direct Link: Submit your application through the official portal: Apply Now – Virtusa Careers.
- Resume Tip: You must highlight your Google Cloud Digital Leader certification. Since this is a support role, emphasize any experience with ticketing tools (Jira) or any project that involved cloud infrastructure.
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