ChargePoint: Associate Technical Support Engineer (Bangalore)
Job Description
Driving the Future of Electric Mobility.
As an Associate Technical Support Engineer, you will help customers, partners, and field technicians diagnose and resolve issues with ChargePoint’s hardware and cloud-based software platforms. You won’t just be answering phones; you will be investigating network logs, applying configuration fixes, and contributing to the company’s knowledge base to improve future serviceability.
✨ Drive Highlights & Quick Details
| Detail | Information |
| Role Name | Associate Technical Support Engineer |
| Location | Bangalore (On-site/Hybrid) |
| Eligibility | B.A / B.Com / BBA / BMS graduates only |
| Eligible Batch | 2025 / 2026 freshers |
| Experience | 0 – 1 Year |
| CTC | ₹4 – ₹6 LPA (Expected) |
💡 What You Will Actually Do
- Customer Support: Respond to inquiries via voice, email, or chat, providing professional, user-friendly solutions for EV charging hardware and software issues.
- Technical Troubleshooting: Diagnose complex issues by analyzing station/network logs, adjusting cloud configurations, and guiding field technicians through repairs.
- Documentation: Actively contribute to Knowledge Management (KM) by creating and updating technical articles, ensuring internal and external stakeholders have access to accurate information.
- Cross-Functional Collaboration: Partner with hardware and software engineering teams to escalate and resolve complex, high-impact product issues.
📝 Selection Process
- Application: Submit your profile through the Official ChargePoint Careers Portal.
- Assessment: Initial screening may include an English proficiency test and cognitive ability assessments.
- Interview Rounds:
- Behavioral Interview: Focuses on your “customer-first” attitude, situational adaptability, and alignment with ChargePoint’s values (e.g., Be Courageous, Love our Customers).
- Technical/Problem-Solving: Evaluates your logical reasoning, ability to explain complex concepts simply, and aptitude for troubleshooting technical products.
➡️ How to Apply
- Official Link: Apply directly via: ChargePoint Careers – Associate Technical Support Engineer.
- Resume Tip: Highlight your customer service experience, proficiency in CRM tools (like Salesforce or Jira), and any familiarity with basic networking or hardware troubleshooting. If you have certifications in Microsoft, Linux, or general networking, list them prominently.
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