IBM Hiring: Technical Support Representative Intern 2026
Job Description
Launch your tech career with a global technology and consulting titan.
IBM is actively recruiting fresh graduates for the Technical Support Representative Intern role across multiple major hubs in India. This is a wonderful early-career opportunity for science and computer application graduates to work with enterprise-level tools, provide solutions to global clients, and learn from top industry experts.
📋 Role Highlights & Quick Details
| Detail | Information |
| Role Name | Technical Support Representative Intern |
| Location | Bangalore / Hyderabad / Chennai / Pune / Mumbai / Noida & Other Cities |
| Eligibility | B.Sc / BCA (Computer Science, IT, or related streams) |
| Batch | 2025 / 2026 |
| Experience | Freshers |
| Stipend | ₹15,000 – ₹30,000 / Month |
💡 What You Will Actually Do
- Technical Troubleshooting: Provide frontline technical support and remote diagnostics for inbound customer inquiries, hardware/software errors, and network issues [1.2.3].
- Ticket Management: Log, analyze, track, and resolve user technical incidents while strictly adhering to internal Service Level Agreements (SLAs).
- Client Collaboration: Interact professionally with global enterprise users via chat, email, or voice to deliver comprehensive solutions and high customer satisfaction.
- Process Documentation: Document troubleshooting steps, maintain resolution logs, and share recurring technical insights with senior support teams.
📝 Selection Process
IBM’s recruitment process is designed to evaluate core technical competencies, problem-solving skills, and communication fluency [1.2.1]:
- Online Application: Submit your updated resume through the official IBM careers portal [1.2.2].
- Online Assessment: Includes cognitive ability assessments, English language proficiency, and technical/coding fundamentals (depending on the exact track) [1.2.1, 1.2.2].
- Interview Rounds: Technical interview covering OS fundamentals, networking basics, and troubleshooting instincts, followed by a behavioral HR round [1.2.1].
➡️ How to Apply
- Official Link: Apply Here – IBM Careers Portal [1.1.1]
- Preparation Tip: Brush up on basic computer networking concepts, operating systems (Windows/Linux), and standard IT troubleshooting practices. Strong verbal and written English communication is essential.
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