PhonePe Hiring: Merchant Onboarding & Operations Roles

Job Description

Join India’s leading digital payments platform and help shape the future of fintech.

PhonePe is looking for enthusiastic individuals to join their Operations and Merchant Experience teams in Bangalore and other locations. These roles are critical in ensuring smooth merchant integration, KYC compliance, and delivering a “customer-first” experience [1.1.1, 1.2.4].

📋 Role Highlights & Quick Details

💡 What You Will Actually Do

• Merchant Onboarding: Manage the end-to-end onboarding process, including KYC/KYB verification and documentation [1.1.3, 1.2.5].
• Customer/Merchant Support: Handle queries related to accounts and transactions, ensuring timely and accurate resolution [1.1.1, 1.2.4].
• Process Compliance: Follow standard operating procedures (SOPs) to ensure data accuracy and maintain turnaround times (TAT) [1.2.4, 1.2.5].
• Collaboration: Work with cross-functional teams (Sales, Product, Compliance) to resolve issues and improve merchant satisfaction [1.2.4].

📝 Selection Process

1. Application: Apply through the Official PhonePe Careers Portal [1.2.2, 1.2.4].
2. Assessment: Initial screening focused on communication skills, logical reasoning, and situational judgment [1.1.1, 1.2.4].
3. Interview Rounds:
   • Behavioral Interview: Focuses on “Customer-First” mindset and adaptability [1.2.4].
   • Operations Round: Tests your ability to handle data, follow guidelines, and resolve complex issues [1.2.4].

➡️ How to Apply

• Official Link: Apply Here – PhonePe Careers [1.2.2]
• Preparation Tip: Highlight your proficiency in MS Excel/Google Suite and any experience with CRM tools. Emphasize your ability to multitask and work in a fast-paced environment [1.1.2, 1.2.4].
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